Employee Perspectives on the Post-integration Stage of a Micro-merger

Abstract Purpose - This paper seeks to address the impact of an organisational change initiative on organisational employees, with specific reference to a micro-merger which occurred in a public sector, higher education organisation in Ireland. The literature on change management is examined, with specific reference to the post-integration stage of a micro-merger. The paper then reports on a study that was undertaken in an Irish higher education institution and focuses on the impact of the micro-merger on employees. Specifically, the study seeks to address their perceptions and emotions relating to a heretofore under-researched area in the merger literature, namely the impact of a change of physical geographic location and the accompanying change of physical facilities on employee motivations and well-being. Design/Methodology/Approach – The aim of the research was to examine the post-integration stage in a newly merged entity, in terms of the employees’ perceptions regarding the impact of such organisational change on them, from a personal perspective. A phenomenological approach was adopted in this study. A total of 41 in-depth interviews were conducted with academic employees (i.e. lecturers) of an Irish higher education institution. Findings – The participants had varying feelings and emotions, resulting from the practical and personal manifestations of the change wrought by the micro-merger. These emotions ranged from excitement to anxiety and apprehension. A major theme in the literature is that organisational change can be destabilising for all organisational members, resulting in uncertainty, fear, psychological stress, anxiety and insecurity. This was not the experience in this study. The merger certainly represented a significant change for the participants, but in contrast to the aforementioned stark view of mergers, the participants exhibited a more practical and pragmatic approach to this organisational change. Originality/Value - This exploration of the emotional impact of a merger on employees is noteworthy in the context of a major research gap in the literature concerning the “soft” or human resource issues arising from a merger. Specifically, the paper illustrates a heretofore under-researched aspect of the change management and post-merger literature, namely the substantial impact of a change in physical location and physical facilities on employees’ motivations and sense of well-being

The Persistence of Utopia: Plasticity and Difference from Roland Barthes to Catherine Malabou

The theorizing of utopia is a persistent theme throughout several generations of the French continental tradition, and alongside the process theory of Alfred North Whitehead to a large degree recuperates the concept of utopia from its supposed dismissal by Marx and his intellectual descendants. Most recently, attention to the notion of plasticity, popularized (relatively speaking) by Catherine Malabou, extends speculation on utopian possibility.  Compelled to answer to Marx’s denigration of utopia as fantasy, the tendency was (still is, for many) to compensate for the absence of a programmatic politics by stressing what is “useful” about utopian dreaming, and therefore where or how exactly a utopian text reveals or creates political drive, or motivates political action. In this essay, I argue that theorists have overlooked the use of utopia as not only the reproduction of difference, or what Malabou calls positive plasticity, but also as, therefore, a disruption; Malabou might prefer the term accident here. Tracing the concept of plasticity from Roland Barthes to Malabou, with a nod at Miguel Abensour, this essay teases out the links between a contemporary notion of plasticity to argue, simply put, that utopia is plastic. This plasticity of the concept ensures its political force. These links, obscured in the essay “Plastic,” Barthes makes only later in his writing. But for Malabou, plasticity underlies a principle of futurity and/as generativity, such that new forms, new meanings, new concepts emerge through difference. Utopia’s horizons of potentiality depend on difference, and on non-achievement. Finally, I argue that the persistence of utopia (Abensour) as a form of thinking is the most important, and political, effect of utopian plasticity

A Review of Key Factors Affecting the Adoption of Self-Service Technologies in Tourism.

During the past ten years self-service technologies (SSTs) have attracted research attention especially in the banking, retail and airline sectors. The infusion of technology in the service encounter has been identified as being advantageous to both the service provider and the consumer. Service provider companies may reduce costs, increase consumer satisfaction and tap into new markets which have been made accessible via the Internet. From a consumer’s point of view, SSTs can save money and time, provide convenience, and in some cases, enjoyment. All the above mentioned advantages are achievable only if SSTs gain adoption among consumers. In light of the importance of consumer participation in SSTs, this paper reviews the state of the SST adoption literature in an attempt to identify the most important influencing factors. Seven factors emerged as the ones of key research interest in the literature and they are discussed in more detail. These include risk, trust, perceived ease of use, perceived usefulness, technology readiness, preference for personal contact and demographic variables. Previous research has shown that SSTs are not a uniform group and adoption factors differ across SST types and in various contexts and cultures. The paper reviews the SST classifications to date in search of a comprehensive, widely agreed one, which may facilitate adoption research. The tourism context has not been included extensively in the SST literature except for the travel industry where airlines are among the best in utilizing online search, reservations and check-in. The rapid development of technology and increasing price and quality competition in the marketplace has put pressure on tourism companies to adapt their strategy in order to remain viable

A Review of Key Factors Affecting Consumers\u27 Adoption and Usage of Self-Service Technologies in the Tourism Sector

During the past ten years self-service technologies (SSTs) have attracted research attention especially in the banking, retail and airline sectors. The infusion of technology in the service encounter has been identified as being advantageous to both the service provider and the consumer, provided that SSTs gain adoption among consumers. In light of the importance of consumer participation in SSTs, this paper reviews the state of the SST adoption literature in an attempt to identify the most important influencing factors. Seven factors emerged as the ones of key research interest in the literature and they are discussed in more detail. These include risk, trust, perceived ease of use, perceived usefulness, technology readiness, preference for personal contact and demographic variables

Young Consumers’ Brand Communications Literacy in a Social Networking Site Context

Purpose - Whilst substantial scholarly attention has been given to children’s understanding of advertising in the context of traditional advertising channels, there is a gap in the literature with regard to children’s commercial awareness in the context of online social networking sites (SNS). This paper seeks to explore the nature and extent of advertising literacy amongst young consumers in the context of their use of SNS, namely Facebook and Bebo. Design/methodology/approach - A three-stage study was conducted with 12-14 year old girls, using focus group discussions, participant observation and in-depth interviews. Findings - The study illustrates that the increasingly blurred line between online advertising and other forms of online brand-related content is militating against the development of advertising and marketing literacy in young consumers. A key issue which is discussed is the extent to which the traditional conceptualisation of advertising literacy is ‘fit for purpose’ in an online context. Originality/value –The authors propose an alternative to the advertising literacy concept, namely the Online Brand Communications (OBC) literacy framework. This framework recognises the convergence of traditional online advertising and other forms of online brand content, and also acknowledges that the messaging around a brand may originate from the brand owner in a variety of overt and covert forms. Equally, online consumers may also act as brand promoters when they engage in brand-related word-of-mouth

Temporal Variability of Cetaceans near Halifax, Nova Scotia

Annual and seasonal trends in sightings of coastal cetaceans near Halifax, Nova Scotia, were studied using observations from whale watching and dedicated research vessels from late spring to early fall of 1996 to 2005. Four species of cetaceans routinely used the area during the summer: White-beaked and Atlantic White-sided dolphins (Lagenorhynchus albirostris and L. acutus), Harbour Porpoises (Phocoena phocoena), and Minke Whales (Balaenoptera acutorostrata). The dolphin species were temporally separated, with White-beaked Dolphins being common earlier in the summer than White-sided Dolphins. White-sided Dolphins were unusually abundant in 1997, and were found in larger groups (mean = 46.5 ± 46.19 sd) than Whitebeaked Dolphins (mean = 9.1 ± 5.19 SD). The area also appears to be an important habitat for dolphin calves and juveniles of both species. Fin Whales (B. physalus) were commonly observed in relatively large groups in 1997, but were uncommon or absent in other years. Humpback Whales (Megaptera novaeangliae), Blue Whales (B. musculus) and North Atlantic Right Whales (Eubalaena glacialis) were uncommon in the area, although Humpback Whales were sighted frequently in 1997. Increased numbers of White-sided Dolphins, Fin and Humpback whales in 1997 may be explained by increased prey abundance and decreased sea-surface temperatures

The Phenomenon of Online Reviews - Digital Headache or Golden Opportunity for the Tourism Sector?

This conceptual paper presents a research agenda for tourism operators by examining the literature pertaining to the phenomenon of online reviews in the tourism sector. The objective is to examine tourist motivations for posting online reviews and their potential impact on the consumer decision making process. Furthermore, this paper seeks to explore how tourism operators may respond to, and act upon, this source of customer word-of-mouth

The Phenomenon of Online Reviews - Digital Headache or Golden Opportunity for the Tourism Sector?

This conceptual paper presents a research agenda for tourism operators by examining the literature pertaining to the phenomenon of online reviews in the tourism sector. The objective is to examine tourist motivations for posting online reviews and their potential impact on the consumer decision making process. Furthermore, this paper seeks to explore how tourism operators may respond to, and act upon, this source of customer word-of-mouth